Thank you for shopping at Kuvuki Gadget Retail Store. We want to ensure your complete satisfaction with your purchase. Please read our return and refund policy carefully.

1. Returns

1.1. We accept returns on eligible products within a specified timeframe, as outlined below.

1.2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Any accessories, manuals, or promotional items included with the product must also be returned.

2. Return Timeframe

2.1. You may request a return within 2 days from the date of purchase.

2.2. After the specified return timeframe has passed, we are unable to process a return.

3. Non-Returnable Items

3.1. The following items are non-returnable:

• Downloadable software, digital content, or subscriptions.
• Gift cards or vouchers.
• Products that are personalized, custom-made, or engraved.
• Consumable items, such as batteries or ink cartridges, unless they are faulty or damaged.
• Products that have been used, damaged, or altered after delivery.

4. Return Process

4.1. To request a return, please follow these steps:

• Contact our customer support team within the specified return timeframe.
• Provide your order details and the reason for your return request.
• Our customer support team will guide you through the return process and provide you with the necessary instructions.
• Once we receive the returned product and confirm its eligibility for a return, we will process the return accordingly.

4.2. Please note that return shipping costs may be your responsibility unless the product is faulty, damaged, or incorrect.

5. Refunds

5.1. If your return is eligible, we will process a refund for the returned product.

5.2. Refunds will be issued using the same payment method used for the original purchase.

6. Refund Processing Time

6.1. Once we receive the returned product and confirm its eligibility for a refund, we will process the refund within 5 business days.

6.2. The time it takes for the refund to appear in your account may vary depending on your payment method and financial institution.

7. Contact Us

If you have any questions or need assistance with our return and refund policy, please contact our customer support team.

Please note that this return and refund policy is subject to change without prior notice. The version of the policy in effect at the time of your purchase will apply.